CUSTOM PURCHASE POLICY
Once consultation has been completed, and initial deposit received, production begins on your new Threads.
Lead times vary based on availability, but a firm delivery date will be provided upon receipt of deposit.
Rush orders are accommodated on a case by case basis and will incur a surcharge in addition to standard cost of garment.
All sales are final on custom garments, however, providing superior customer service is our main goal. If you have any issues with your custom Threads, please contact us within 30 days of receipt so that we can work together to remedy. (see measurement details here)
Measurements will be taken during your initial consultation (required for local clients).
If you are outside of our local area, it is highly recommended that you obtain measurements professionally (i.e. tailor).
If you are providing measurements to Threads, we assume no responsibility for any inaccurate or incorrect measurements.
If alterations are required as a result of client error, standard rates apply if garment can be corrected.
Pre-loved Garments (not launched yet):
All sales are final. No returns. No exchanges.
All fabric sales are final.
SHIPPING & RETURNS
Shipping, Handling, and Insurance:
All items are shipped via USPS Priority mail or UPS. Handling and insurance fees will be added to each package, no exceptions. Your current address should be confirmed prior to shipping. We are not responsible for incorrect shipping addresses. If your package arrives damaged, please notify Threads within 3 days of receipt (per tracking delivery date) or forfeit right to claim.
All sales are final on custom garments. If a craft item is received in damaged condition, please contact firstname.lastname@example.org within 3 days of receipt. You will be asked to submit photos of the damaged item(s) as well. Your package has been insured and we will file a claim with the carrier and remedy the issue as deemed necessary.
Have any questions or concerns?
We’re always ready to help!
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